Privacy and Data Policy

This Privacy Policy explains how Winorio collects, uses and protects personal information when you use our online casino services in Canada. We value your privacy and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the main types of data we collect, how we use it, who we share it with and your choices for access, correction and deletion.

Types of data we collect

We collect information you provide directly and information generated while you use our site. This includes account details, payment and transaction records, game activity and technical data needed to deliver services and keep accounts secure.

Personal data

Personal data includes name, email address, date of birth, billing and postal address, phone number and identity documents submitted for verification. We use this data to create and manage your account, confirm eligibility, and comply with KYC and anti-fraud checks when required.

Technical data

Technical data covers IP address, device and browser details, operating system, language preference, and log data such as pages visited and session duration. We use this information to maintain system performance, troubleshoot issues and prevent abuse.

Transactional data

Transactional data includes deposits, withdrawals, wagers, bonuses claimed and payment method details. This data is necessary to process payments, manage responsible gambling settings, and maintain accurate play history for account and regulatory purposes.

How we use your information

We use personal and technical data to operate your account, provide customer support, process payments and operate the site securely. Transactional data is used to settle payments, verify identity and monitor play for fairness and responsible gambling. We may also use aggregated, non-identifying data for analytics and service improvements.

Data protection practices

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss or misuse. Access to your data is limited to staff and service providers who need it to perform their roles. Where third parties process data on our behalf, we require appropriate safeguards and contractual protections.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, and measure site performance. Some cookies are strictly necessary for the service, while others support analytics and personalised content. You can manage cookie settings in your browser, although disabling certain cookies may affect site functionality.

User rights

You have the right to access, correct or request deletion of your personal information, subject to our retention obligations and legal requirements. You can also request restrictions on processing or object to certain uses of your data. To exercise these rights, contact us through the account settings or email [email protected].

Information sharing and third parties

We share information with payment processors, identity verification providers, fraud prevention services and other partners necessary to deliver our services. We may also disclose information when required by law or to respond to legal processes. We do not sell personal information to third parties.

Access, correction and deletion

If your account details change, update them in your profile or contact support. Requests for data access, correction or deletion will be handled in line with applicable privacy rules and our operational needs. Some information may be retained for record-keeping, legal or regulatory reasons.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will notify logged-in users or post a prominent notice on the site. Continued use of the service after updates indicates acceptance of the revised policy.